Daktronics Venus DataStreamer Manual de usuario descargar pdf (Pagina 81)

Venus DataStreamer Troubleshooting 75

Section 10: Venus DataStreamer Troubleshooting

This section contains some symptoms that may be encountered while using Venus DataStreamer

software and possible remedies for each situation. This list does not include every possible issue, but

does represent some of the more common situations that may occur. If a problem should occur that is

not covered here, contact Daktronics Customer Service at the number listed on the cover page of the

manual.

Problem Observed

Possible Solutions

The display is set up in the software, but I cannot

communicate with my display. The display is blank.

• Check power to the display. Verify this by

unplugging the display’s power cord and then

plugging it back in. The display should boot up

and show its initialization sequence.

• Check that the data cable is connected from the

signal converter to the input connection on the

display.

• Check that the cable is a flipped cable.

• Check that the address in the software matches

the hardware address (for DAKTickers only).

I’m using a Lantronix serial server to connect to my

display. All the cables are connected correctly and the

address in the software matches that of the sign. The

display has power and boots up but I still cannot

connect.

• Check that the Lantronix serial server is set up for

the correct connect mode (either RS-422 or RS-

232).

• Verify that the baud rate is 9600 for a DAKTicker

display or 19200 for a DataTrac display.

• Check that the socket on the Lantronix serial

server matches the socket in the configuration

(The software default is 3001). Refer to

ED-12850

for more information on setting the baud rate and

changing the socket.

I do not see the names of the stocks, only the stock

prices.

• Under the Appearance tab in the message screen,

check that Name is in the Item list and not

[NAME]. Name shows the name of the stock while

[NAME] displays an alternative user name. It is

most likely that the [NAME] field was left blank

beside the stock index. (Refer to Section 6.5

for

help.)

A portion of the display does not display data.

• Refer to the display manual troubleshooting

section.

My DataTrac display boots up fine and I can send

messages to it, but no data appears on the display.

• Check the configuration of the display. Make sure

the coordinates are set to X=1, Y=1.

No Data Driver appears in the Data Driver field.

• Check that a data driver was configured in the

Configuration dialog.

I cannot set the address for a DataTrac.

• The address cannot be set for a DataTrac. The

data is broadcast to all displays on the network.

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